GBS Sr Customer Support Rep-4

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position assists teams with various tasks, often taking on project work. He/She applies an advanced understanding of supported products, works independently, and relies on experience and judgment to make appropriate business and personnel decisions. This position performs other tasks as requested.

Responsibilities:

• Develops agents to be successful in accomplishing customer service, quality, and productivity goals.
• Assists management team in various tasks.
• Adheres to established support process/procedure guidelines.
• Reinforces UPS quality expectations and procedures.

Qualifications:

• High school diploma, GED, or International equivalent
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Understanding of UPS Service Commitments and Goals - Preferred
• Able to work flexible shifts - Preferred

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.