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Call Center Representative

Primary Location: Cheung Sha Wan, Kowloon - HK Job ID 050053
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Key Responsibilities

  • Handle customer enquiries, complaints or follow up orders in a professional manner
  • Assist in shipment tracing to locate the products and reply to customers
  • Cooperate with other team members to resolve customer's request
  • Back up for support function in customer service department
  • Perform any ad hoc duties assigned by supervisor

Who we are looking for

  • Form 5 or above
  • Relevant experience in hotline center or shipping industry is an absolute advantage
  • Good command of written and spoken Chinese and English, fair in Mandarin
  • Good computer knowledge and MS Office skills
  • Customer-oriented with strong communication skills
  • Able to work under pressure and independently
  • Shift working hours, 5-day work week (duty roster from Mon to Sat; within 08:30 – 22:30, 9 hours per day)
  • Work Location:Lai Chi Kok Center (nearby Lai Chi Kok MTR Station)
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered
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