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Richlands Customer Counter Associate

Cedar Bluff - RICHLANDS Primary Location: CEDAR BLUFF, VA - United States Facility Cedar Bluff - RICHLANDS Job ID 205534 Zip Code 24609
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If you’re looking for an exciting opportunity with the leader in the Less Than Truckload (LTL) freight industry, we want to hear from you. UPS Freight is currently seeking a Customer Service Associate to provide information to customers calling our customer service center.

The Customer Service Associate uses creative problem-solving skills to make sound business decisions in a fast-paced, customer-driven environment. He/she accurately, professionally and efficiently addresses a wide variety of customer requests related to rates, billing, invoicing, operations and service.

Responsibilities and Duties

  • Utilizes mainframe system, Edge, to provide accurate rate quotes, tracking, transit times, claims, billing, invoicing and service offerings
  • Arranges pickups through reservation system
  • Seeks opportunities to solicit business and up-sell for value-added services
  • Clarifies customer complaints, resolves issues, and ensures customer satisfaction
  • Enlists assistance from other departments and field operations, as needed
  • Makes informed decisions to correct billing problems
  • Determines freight classifications

Knowledge and Skills

  • Successful completion of seven-week training program
  • Previous customer service and/or call center experience
  • Bachelor’s Degree (or internationally comparable degree) in related field – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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