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Operations Management Trainee

Primary Location: Calgary, Alberta - CA Job ID 054175 Zip Code T2E8Z9
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The Management Trainee Specialist will support the centre operations by: assisting in the creation and execution of training/retention programs, support the development and maintenance of dispatch plans, provide leadership by coordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives as well as, develop and maintain programs that foster and enhance employee and customer relations. They will report to the business manager and be guided by the centre supervisor.

Major Responsibilities

  • Support the maintenance and development of safety and job training programs for all workgroups

  • Supporting training during New Service Provider Orientation, including in-class and non-productive training in the area of safety, service and delivery methods

  • Investigate and analyze injuries and auto accidents in order to develop safety programs which will foster safe work culture

  • Comply with all federally regulated health and safety and Labour Canada guidelines

  • Develop and enhance quality, service and production programs

  • Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships

  • Develop and maintain current and special operating day dispatch plans

  • Report review and analysis daily operations reports

  • Develop initiatives to reduce overall centre costs and increase revenue and production

  • Audit and review all facets of service, production and customer concerns with service providers and management team

  • Implementing and executing retention strategies for all workgroups

  • Working directly with union and non-union employees


Degree in Supply Chain Management, Operations Management or relevant area of study

Core Competencies

  • Organizational Skills – Ability to manage time, processes, and achieve results

  • Business Skills – Stay current on issues, trends, and technology that affects the success of the center

  • People – Ability to train, evaluate and provide feedback to develop individual skill and performance, strong problem solving, decision making and leadership skills

  • Strategic Planning – Develop and maintain dispatch plans, retention programs and safety programs that support the center’s business plan goals

  • Analytical Skills – Ability to analyze data to identify cost savings, production trends, turn-over trends

  • Technology Skills – Working knowledge of computers (Advanced Microsoft Office) and software applications

  • Able to work in a fast paced, time-sensitive environment

  • Able to challenge and motivate others

  • Able to lift 70lbs unassisted

Driving History Requirements:

Full Class 5 Alberta Driver’s License (No GDL)

Minimum 21 years of age (Commercial Driving Requirement)

No vehicular accidents in the last 3 years

No moving violations or tickets in the past 12 months

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