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Primary Location: 10130 PRAIRIE VIEW RD NW , BUFFALO, NY - United States, 14225 Job ID 312641

Job Summary

The Brokerage Product Development Manager provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent relies upon detailed knowledge of customs brokerage regulation and requirement as well as the customs clearance process to maintain/grow customs brokerage revenue. This position works collaboratively with UPS Sales to identify opportunities to expand customer relationships and minimize customer churn. 


  • Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
  • Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
  • Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
  • Gathers and shares customs brokerage customer service best practices
  • Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
  • Provides excellent customs brokerage service to increase customer satisfaction 


  • Maintains organized files and demonstrates an attention to detail 
  • Documents specific/accurate information and thoroughly learns a topic
  • Demonstrates a thorough understanding of the functions, regulations and procedures of compliance agencies or governing bodies

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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