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Customer Experience and Market Intelligence Supervisor in Digital Access Program

Primary Location BRUSSELS, Belgium, Job ID R23003388

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Job Description:

Job Summary

The DAP Customer Experience Supervisor is a dynamic role which will challenge results-oriented individuals who enjoy working as part of a team in a fast-paced environment, breaking new ground and finding innovative solutions to drive growth. In this role you will leverage strong analytical skills to solve problems, build and develop relationships within UPS and its partner organizations, and offer significant contributions to strategy development and execution. You will also have opportunities to employ effective communication skills to engage with DAP stakeholders at the highest levels of organizational leadership. Finally, you will manage multiple complex work streams with critical deadlines to drive successful execution of high visibility projects that hold significant impact for both UPS and its partner organization(s). 

Responsibilities and Duties

  • Serves as a subject matter expert on the ecommerce space by becoming familiar with the key players, staying abreast of headlines and industry developments, and monitoring new entrants
  • Conducts and/or coordinates detailed external analysis to help develop a current view of product solutions available on eCommerce platforms
  • Conducts detailed external and internal analysis to help develop a current and future view of competitors in the market, to better understand offerings that are comparable to DAP as well as UPS’s position in each market
  • Evaluates the customer experience on platforms where DAP is available, and gathers data and performs analyses necessary to develop and propose solutions to current customer issues and/or to provide best-in-class customer experience
  • Regularly monitors the competitive response in markets where DAP is available, specifically related to rates, product offerings, promotions, and other program elements
  • Summarizes and communicates to key stakeholders throughout the organization
  • Employs strong project management skills involving multiple work streams with high attention to detail
  • Supports ad hoc projects that may be required to bring added value to the DAP customer journey

Knowledge and Skills

  • Moderate to high proficiency with Microsoft Excel and other data analysis tools
  • Strong written and verbal communication skills 
  • Proficiency in Microsoft PowerPoint
  • Project Management skills and/or demonstrated ability to manage multiple complex work streams with tight deadlines
  • Fluent English is essential, additional languages are an asset
  • Light to moderate understanding of commonly used digital technologies (ex. APIs) - Preferred
  • Bachelor's Degree in Business, Marketing, Economics, Finance, or Technology-related fields – Preferred
  • Previous experience in Customer Solution area is welcome


  • Employer will not sponsor a visa for this or future positions
  • Must have a bachelor’s degree (or internationally comparable degree) with three years of relevant experience
  • Must have experience conducting analysis
  • Must have experience demonstrating advanced skills with Microsoft Office Suite (PowerPoint, Word, Excel, and Access)

Employee Type:


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