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Billing & Collections Specialist

Primary Location: Brussels, Region Office - BE Job ID 059303 Zip Code 1200
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UPS Capital Europe, Brussels Office


UPS Capital, a wholly owned subsidiary of UPS, is expanding in Europe.UPS Capital provides risk mitigation and financial solutions for business of all size and industries along global supply chains. Cargo Insurance, ParcelPro ™ Select (PPS), Customized® Declared Value (CDV) and UPS Proactive Response® Secure (UPRS) are products that are currently offered.Additional team members will be required to further support the expansion and growth. The Billing & Collections Specialist assists in the Billing, Collections, Monitoring, Auditing and Reporting activities of UPS Europe and its branches.


Job Responsibilities:  

  • Assists in the Billing and Collections of our customers and is confident to make recommendations supported by financial and well-founded judgment.

  • Monitor customers’ accounts to ensure past due invoices are addressed and customers comply with payment terms.

  • Responsible of identifying customer issues and to recommend potential resolutions and strategies.

  • Contacts internal and external customers as required to gather details and provide resolutions, ensuring customer satisfaction.

  • Partners with other departments to resolve and correct payment and billing issues.

  • Provides support to internal and external customers to address billing issues and provide requested reports.

  • Participates in the implementation of new or improved processes to ensure proper usage and adherence.

  • Monitoring quality, productivity, and performing financial related tasks.

  • This position interacts with both internal and external customers as well as vendors and service providers. Within UPS Capital the person will work closely with Europe Management, CRG & Sales Groups and Finance & Accounting colleagues based both in Europe and the US.

    Required Education and Skills:

  • Degree in Finance or Business Administration with strong financial/analytical background

  • Structured: Good understanding of financial processes

  • Detail orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.

  • Solves customer problems: Recognizes when customers are having issues; identifies resolution to customer issues and recommends solutions

  • Fluent in English and German, other languages are an asset

  • Excellent knowledge of Excel, good knowledge of Access and VBA is a plus

    Our offer to you:

  • Training ‘on the job’ – you assume responsibility at an early stage of your induction

  • Superior perspective in a dynamic growing market

  • Autonomies to drive results, yet acting as a team player in a young and agile environment

  • Flat hierarchies

  • Attractive salary

    The candidate will have the opportunity to:

  • Learn about UPS Capital, and help shape our rapidly growing business in Europe.

  • Modify and develop reporting and be in charge of streamlining existing processes.

  • Work within the Global UPS Capital Finance & Accounting Team.

  • For UPS Capital management creates high impact content outlining AR performance gaps.

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