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Future you makes technology do the impossible.

UPS Capital Digital Communications Supervisor

  • Atlanta, Georgia
  • Facility: 35 Glenlake Building
  • Job ID: 244967
  • Zip Code: 30328
  • Street Address: 35 Glenlake Parkway

Future
You
snapshot

  • Diverse experiences as part of a global team
  • Work with the latest technology
  • Massive scale of projects
  • Unlimited opportunities to grow

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Future you has the resources to innovate

With our commitment to making a significant investment in technology initiatives each year, the scale of technology at UPS allows Future You to dream big and realize bigger.

Orion

Today, ORION can solve an individual route in seconds and is constantly running in the background evaluating routes before drivers can even leave the facility. This level of route evaluation conducted through the ORION program requires extensive hardware and architectural provisions. Running on a bank of servers in Mahwah, New Jersey, ORION is constantly evaluating the best way for a route to run based on real-time information. While most of America is sleeping, ORION is solving tens of thousands of route optimizations per minute.

Artificial Intelligence

UPS has launched a beta version of a chatbot, an artificial intelligence-enabled platform that mimics human conversation to help users easily find UPS’ locations, get shipping rates and track packages. Elements of artificial intelligence are becoming a bigger part of various UPS technologies. For example, our new virtual assistant on UPS.com uses natural language understanding to help customers track packages. The assistant becomes skilled at its tasks as more people ask it questions.

Drone Delivery

Our focus is on real-world applications that benefit our customers. Drones offer a great solution to deliver to hard-to-reach locations in urgent situations where other modes of transportation are not readily available. Innovation through automation and robotics has long been a focus for the world’s largest package delivery company. In fact, UPS has been testing drones in warehouses to check high storage racks to confirm stock or available space. We’re also exploring the use of drones to deliver humanitarian aid in hard-to-reach parts of the world.

UPS Access points

UPS Access Point locations are convenient places—such as The UPS Store®, neighborhood grocery stores, or other local businesses— that offer easy package drop-off and pickup. Our technology links Access Points into our network with information entered through UPS Mobile, My Choice and ORION software used by our drivers.

With over 8,100 UPS Access Point locations in the U.S., UPS now offers approximately 67 percent of consumers an alternative to home delivery within 3 miles of their residence. Our network of interconnected apps gives our customer maximum visibility and control over where and when they receive their packages.

UPS My Choice

UPS My Choice Members and Premium Members, receive delivery alerts for all eligible home deliveries. For those times when customers won't be home to greet their UPS driver, they can reschedule, redirect, or have their packages delivered The UPS Store® or to a UPS Access Point location.

Our technology allows for changes made on deliveries to be quick and convenient. Nearly 24 million U.S. consumers already use My Choice to plan their deliveries.

UPS Mobile

The UPS Mobile app allows users to track, ship, get a quote, or find a location. It is a one-stop app for any information a customer might need on their delivery. With a simple yet robust interface and My Choice integration, it serves as a convenient way to get the information they need, whenever or wherever they may need it. UPS Mobile is has been developed for both iOS and Android platforms.

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FUTURE YOU HAS EVERYTHING YOU NEED TO SUCCEED

From cloud technology to network planning tools, telematics to encryption, we’re empowering our IT team with the latest tools to serve customers and drive our organization forward.

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THERE’S NO STOPPING FUTURE YOU

No matter where you start at UPS, you’ll be encouraged to learn new skills and follow your interests. Find out more about how Future You can grow through in-house training, our online learning center, or education assistance for accredited degree programs.

Learn More about UPS training

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STUDENTS & GRADS

We offer summer internships to students in a wide variety of degree programs. Discover mentoring and learning opportunities that will put your career on the right track. And Future You can even extend your summer internship into a year-round co-op experience or a full-time role. Find out more about our opportunities for students and recent grads.

Learn More about opportunities for Students and Graduates

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LOCATIONS

Learn more about our locations to see where Future You can make tech breakthroughs.

Learn More about UPS locations

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FUTURE YOU GOES ABOVE AND BEYOND

See how UPSers are doing more–including innovating in the skies to deliver lifesaving medicines.

Future You gets more

  • Competitive pay

  • Medical, dental, vision, and more

  • Teleworking opportunities

  • Career growth & mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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UPS Capital Digital Communications Supervisor

  • Atlanta, Georgia
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UPS Capital (UPSC), the financial services subsidiary of UPS, meets the financial and insurance service needs of businesses helping to mitigate today's increasingly complex global supply chain risks. The Online Communications Supervisor supports the development and execution of digital communications activities and plans to reach appropriate target audiences against UPS Capital’s business objectives. He/She works closely with a variety of stakeholders and supports functions including Product Marketing, International and Field Marketing, Digital Technology Services, communications, content teams and agency partners. 

The Online Communications Supervisor also supports the development and reporting of business and diagnostic metrics related to digital and web communications deliverables. He/She continually collaborates with regions, functions, and groups to ensure communications are business aligned, deliverable dates are met and to maintain consistency and eliminate redundancies. The position supports the development of presentations, insights, recommendations, and results to socialize plans and outcomes with senior management and stakeholders.

The Online Communications Supervisor acts as day-to-day lead on website updates, content development and measurement activities. He/She works with stakeholders and agency partners to develop the necessary cross-channel content and, and assists with planning, campaign optimization and launch plans.

Responsibilities and Duties

  • Coordinates and helps create content for multiple channels including web, social media and advertising platforms
  • Evaluates web performance and suggests changes to content and page/site structure to optimize search and customer experience
  • Develops high level requirements for web changes/enhancements and works with IT Business Analyst to move requests through Agile development, testing and production
  • Builds measurement plans and routinely reviews performance against KPIs identifying optimizations
  • Supports the development of campaign plans to ensure communication activities are developed and executed to support business revenue goals
  • Identifies program milestones, dependencies, and challenges to proactively address potential issues; identifies key insights for optimization of program  performance  
  • Supports strategy sessions with internal stakeholders and Communications staff members to create message platforms and areas of focus for content development
  • Supports strategy sessions with internal stakeholders and communications staff members to create measurement plans that will serve as the basis for optimizations to maximize revenue
  • Monitors budget and manages projects within budget parameters to ensure scope does not exceed budget
  • Provides weekly reporting on progress of activities,   and campaign launches and/or results of KPIs 
  • Builds content that monetizes partner relationships across platforms

Knowledge and Skills

  • Develops plans and leverages workflow tools to manage the completion of deliverables related to a campaign or project
  • Leverages marketing technology tools to develop reports and highlight key learnings to drive optimizations, channel and partner recommendations
  • Identifies root causes of problems; designs programs/updates based on organizational needs
  • Adapts media channel and communication style to various situations or groups; recommends adjustments to communication strategies
  • Manages website and content development, lead generation and SEO efforts; recommends updates according to best practices
  • Experience with CMS, Power BI reporting, tagging, personalization, and analytics tools (e.g. Adobe Experience Manager, OpenText TeamSite, Adobe Analytics, Tealium)
  • Bachelor's Degree (or internationally comparable degree) in Communications, Journalism, Marketing, IT or related discipline - Preferred
  • Experience and knowledge of SEO principles, journey mapping and digital advertising - Preferred
  • Knowledge of HTML and other coding languages - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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