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Systems and Process Analyst Spring Intern

35 GLENLAKE BUILDING ATLANTA, GA - United States Facility 35 GLENLAKE BUILDING Job ID 172876 Zip Code 30328
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Are you a current junior or senior, or recent graduate within the last 24 months, pursuing a degree in Marketing, Business Communications, Business Management or a related field? If so, we want to hear from you! UPS Global Business Services (GBS) is looking for a dynamic Systems and Process Analyst Intern who is eager to obtain real-world, hands-on business experience.

The GBS Systems and Process Analyst Intern conducts thorough analysis of the existing process used for capturing and displaying status and activities with the UPS Proactive Response (UPR) product. This product monitors over 80K packages per day throughout the UPS network globally and primarily supports critical healthcare shipments. The project will focus on ways to define measures of success and develop and implement new standards for technological advancements of this product.

Responsibilities and Duties

  • Analyzes existing UPR status and action codes, usage, and opportunities
  • Develops definition of success for UPR support and measurement approach to provide to internal and external customers
  • Makes process recommendations for additional content, content structure, and internal and external visibility in preparation for system enhancements
  • Works cross-functionally to develop new content to communicate and implement approved changes

Knowledge and Skills

  • Excellent written and verbal communication skills
  • Ability to work unsupervised and meet required deadlines
  • Excellent analytical skills and attention to detail
  • Proficient in Microsoft Office skills
  • Experience in Instructional Design - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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