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New Product Development Concepts Analyst

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UPS is seeking a creative New Product Development Concepts Analyst to use both internal and external resources to project the impact that new product concepts will have on the marketplace and UPS’s market share position. He/she reviews findings and provides recommendations based on business analyses. This position may have supervisory responsibility for administrative or technical employees.

The New Product Development Concepts Analyst researches past projects that address similar customer needs or industry segments to compare/contrast new products for the purpose of determining product viability. He/She identifies and analyzes industry trends that will impact UPS, UPS customers, and competitors to better predict the outcome of a product launch. This position interviews internal sponsors (i.e., district managers, etc.), to determine overall project objectives.

Responsibilities and Duties 

  • Investigates new product/service concepts ideas to compare/contrast products for the purpose of determining product viability
  • Interviews customers to obtain detailed market information
  • Queries data sources, both internal and external, to provide meaningful information about key aspects of given markets (e.g., market size, industry segment, current products, gaps in UPS product offerings, etc.)
  • Responds to ad hoc requests made by stakeholders to satisfy their requirements for information and to receive feedback
  • Participates in design of research questionnaires and interviews to ensure required data is captured
  • Reviews business cases with sponsors to justify funding and build-out of new initiatives or product enhancements

Knowledge and Skills

  • Familiar with primary information sources relevant to assigned area; utilizes computer-based analytical and information management tools in order to perform routine analysis; documents approach and findings; reviews results with others as appropriate
  • Identifies key factors behind basic problems and establish a path to solve them; proposes approaches to solve more complicated problems; investigates and diagnoses anomalies in routine business results
  • Demonstrates understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company
  • Familiar with the primary customer business processes in which UPS solutions are most frequently applied (e.g., order management, shipping, receiving, returns, accounts receivable and accounts payable); within area of responsibility, able to describe customer benefits through the application of UPS solutions
  • Maintains basic awareness of potential regulations that could impact product or segment; monitors emerging technologies and potential impact on the ways transportation and logistics companies serve customers
  • Demonstrates understanding of the hierarchy, relationships, and required consistency between levels of objectives and strategies (corporate, marketing, and segment); identifies potential marketing objectives and strategies along with the rationale for each
  • Demonstrates understanding of the phases of the New Product/Customer Facing Technology Development process (e.g., concepts, evaluation, and build) and the responsibilities of each; uncovers sources of customer, segment, or competitive information and insights to support concept evaluation; investigates business practices and trends that may impact the attractiveness and viability of concepts
  • Demonstrates an understanding of financial terminology and concepts such as cash flows, operating profit/loss, and net income; conducts financial analyses
  • Bachelor's Degree (or internationally comparable degree) in Engineering, Business, Finance, or related field - Preferred
  • Master’s Degree (or internationally comparable degree) in Business Administration - Preferred
  • Familiar with UPS operations - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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