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GBS Communications Supervisor

35 GLENLAKE BUILDING ATLANTA, GA - United States Facility 35 GLENLAKE BUILDING Job ID 188337 Zip Code 30328
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The Global Business Services (GBS) Communications Supervisor serves as a member of the GBS Communications team and oversees portal content, email development and distribution, digital signage channel messaging, and ad hoc support. This position is responsible for standard weekly messaging including internal portal articles, people announcements and leadership updates. He/She also contributes to global brand and employee GBS communications plan. The GBS Communications Supervisor maximizes current and future tools that measure effectiveness of multiple employee messaging channels, maximizing effectiveness to ensure messages consistently reach intended audiences.     

Responsibilities and Duties

  • Develops and maintains relationships with key UPS GBS leaders, contacts, and sources to gain awareness of organizational priorities, plans, and activities
  • Researches, solicits, writes, and edits news and feature stories, and other various materials to inform, engage, and educate UPS people on UPSers.com
  • Performs editorial reviews to ensure content and deliverables meet UPS style, readability, and business guidelines
  • Develops and maintains a GBS editorial calendar that is aligned with the corporate editorial calendar as well as provides updates to the GBS Human Resources calendar with key events and Communications strategy implementations
  • Plans and executes events, such as global town halls
  • Help develop and execute global internal communications campaigns that support strategic initiatives
  • Create additional UPS branded materials, including infographics, flyers, and banners to support ad-hoc and GBS strategic communications projects
  • Develops content within the UPSers.com content management system and posts it to UPSers.com
  • Will support the transition from static email design and delivery to personalized, responsive email distribution
  • Demonstrates negotiation techniques in situations to gain consensus among those involved
  • Presents options to peers and stakeholders on alternative methods for getting information to UPS people when standard publication channels are not appropriate
  • Advises, counsels, and collaborates with cross-functional teams to share project information and to advise on content and channel standards and develop communications plans

Knowledge and Skills

  • Communication Design and Management: Identifies the main message in documents; explains the importance of timely and relevant communication; demonstrates a basic understanding of the different channels available for communication
  • Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files
  • Negotiation: Demonstrates an understanding of negotiation techniques; identifies stakeholders/participants that should be involved in negotiations; demonstrates an understanding of each party’s objectives
  • Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
  • Vendor/Supplier Management: Identifies internal customers’ needs and vendors to meet those needs; determines costs and benefits to UPS for vendors’ products, commodities, or services; creates bid proposals for vendor solicitation; analyzes vendor responses and develops recommendations for award
  • Experience using Photoshop or other photo/video editing software - Preferred
  • Experience with graphic design programs in the Adobe Creative Cloud or other design and layout software - Preferred
  • Experience with social media tools (e.g., Twitter, Facebook, LinkedIn, Instagram, etc.) - Preferred
  • Experience with editorial content planning calendars - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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