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GBS Analytics Fall Internship

Primary Location 35 Glenlake Parkway , ATLANTA, GA - United States, 30328 Job ID 325759
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Job Summary

This position will work with the GBS Operational Excellence Team to provide operational insights around UPS's customer experience and cost related to customer phone calls. Interns will collaborate with the Operational Excellence Team to leverage data sources, data manipulation, and statistical models into insights. Interns will work primarily on projects related to process improvement within call centers by leveraging UPS’s organizational data. This role performs other career related responsibilities as assigned.


  • Presents findings to GBS operations and stakeholders
  • Demonstrates statistical findings and dashboard
  • Performs presentations to Senior Leadership


  • Possesses strong communication skills
  • Displays ability to work unsupervised
  • Demonstrates attention to detail and creativity
  • Displays problem solving background
  • Proficient with Microsoft Excel and SQL
  • Recent graduate or pursuing a degree in Engineering, IT, Data, Business, Computer Science or related field 
  • Python or other relevant coding experience
  • Experience with PowerBI

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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