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Enterprise Transformation Director

UPS CORPORATE OFFICES Primary Location: ATLANTA, GA - United States Facility UPS CORPORATE OFFICES Job ID 202653 Zip Code 30328
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The Operations Transformation Director will be responsible for Transformation Program Management across global operations in support of diligence, Road-Mapping and Execution of Transformation initiatives. The right candidate will develop and implement process improvement concepts and tools (e.g., Lean, Six Sigma, Agile, Design thinking) and other Transformation methodologies to cultivate excitement and passion for transformation innovation within the organization. In addition, the individual will need to be able to directly interface with the work streams to co-own and progress their projects to realizing their business objectives. This person will also maintain a high degree of confidentiality as he/she will be privy to all of the information across the business units and function initiatives in the Transformation Office.

Responsibilities and Duties

  • Provides program management and facilitates continuous improvement to ensure the suite of operations transformation projects are achieved by the organization 
  • Engages with project work streams to facilitate strategy and processes re-design workshops to accelerate projects and meet key time frames for program development and execution
  • Acts as a connector across operations and non-operations work streams in order to ensure synergies are captured
  • Acts as a change agent across operations and non-operations projects to lead change management initiatives and communications supporting operations Transformation
  • Introduces and develops continuous improvement subject matter expertise (e.g., Agile, Lean, Six Sigma, Design Thinking) in a consumable fashion to individuals unfamiliar with the concepts   
  • Interfaces with senior executives and become work stream lead execution partners
  • Interacts with all levels of employees to drive to results

Knowledge and Skills

  • 5+ years' work experience in an operations environment driving process improvement and front line leadership  
  • Ability to manage multiple project plans in their entirety, lead works streams and track the progression of the projects simultaneously
  • Ability to dissect a problem into an organized approach and quickly form a solution path
  • Ability to run and manage a workshop or Kaizen event with no prior subject matter knowledge to lead the experts to the right answer
  • Ability to communicate effectively and succinctly, both verbally and in writing
  • Highly developed relationship-building skills to foster effective working relationships across the Transformation Office, functional and business units, and the Corporate Management Committee
  • Willingness to “roll up your sleeves” to get work done, with dual responsibility of managing progress of others, and driving them forward as an individual contributor
  • Creative out-of-the box thinker with ability to question the status quo and generally accepted beliefs 
  • Comfortable with ambiguity and change
  • Self-motivated, performance driven, high energy individual with eagerness to learn
  • Enthusiastic visionary who is credible and deadline driven with an entrepreneurial spirit
  • Comfortable delivering presentations to all audiences
  • Experience working with non-manufacturing business functions - Preferred
  • Bachelor’s Degree (or internationally comparable degree) in Engineering or Marketing - Preferred
  • MBA (or internationally comparable degree) - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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