BaSE Support Specialist (Flex Location)

Job Summary

Are you looking for an exciting opportunity to move your career path forward? UPS is seeking a passionate, results-driven Buildings and Systems Engineering (BaSE) Specialist to join our winning team. The incumbent receives calls for emergency material handling related items that need to be addressed.

This position will take the information that they are given and determine who the work needs to be dispatched to, dispatch that work and then perform follow-up with the vendor and the local team until the issue has been resolved.  

Responsibilities

• Takes incoming calls and creates tickets in ITSM (Information Technology Service Management) system
• Documents the issue in theITSM ticket with accurate and timely updates
• Determines who needs to be dispatched to address the issue
• Contacts the vendor or mechanic needed to address the issues and dispatch them to the site
• Creates a work order in CBRE and follows back up with the caller once someone has been dispatched to address the issue
• Follow-ups with the person dispatched until the issue has been resolved
• Verifies with the caller that the issue was taken care of to their satisfaction
• Manages Incident Command for all incidents
• Performs data analysis to find trends and improvement opportunities
• Inputs breakdown and significant failure workorders in Maximo
• Completes special projects as determined by management

Preferences

• Proficient with Microsoft Excel, PowerPoint, Word, and Access
• Bachelor’s Degree (or internationally comparable degree)
• Bachelor’s Degree (or internationally comparable degree) in Engineering or in the process of obtaining an Engineering degree
• Experience identifying internal customer needs  
• Experience with vendor management to meet business needs 
• Experience with material handling equipment