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GBS CSTC Clerk

Primary Location , ATHENS, Greece, 19400 Job ID R23009293

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Main responsibilities

 ‣ Handle incoming calls for pick up, track and trace, service guarantees, service  

   information, export shipments exception and other enquiries in professional manner,

   with objective to provide quality telephone customer service.

‣  Understand UPS service, product, systems and procedures

‣  Identify and record customer concern or issues

‣  Recommend solutions about service concerns to management

‣  Identify potential needs of customer and submit sales leads

Qualifications

About You – Required Skills :  if you meet the below skills you are the right candidate for this job

‣ Be flexible, pragmatic and work under pressure

‣ Patient and pleasant attitude

‣ Problem solving skill

 ‣Experience in call center will be condiered a plus +

‣ Greek & English communication skill (Speaking, Writing, Reading) - preferred


What we Offer:

Joining the world's largest package delivery company

Competitive remuneration package  

Private Insurance

Opportunities for advancement in a multinational company


Employee Type:

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.