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  • Diverse experiences as part of a global team
  • Work with the latest technology
  • Massive scale of projects
  • Unlimited opportunities to grow

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The Resources To Innovate

With our commitment to making a significant investment in technology initiatives each year, the scale of technology at UPS allows you to dream big and realize bigger.


Today, ORION can solve an individual route in seconds and is constantly running in the background evaluating routes before drivers can even leave the facility. This level of route evaluation conducted through the ORION program requires extensive hardware and architectural provisions. Running on a bank of servers in Mahwah, New Jersey, ORION is constantly evaluating the best way for a route to run based on real-time information. While most of America is sleeping, ORION is solving tens of thousands of route optimizations per minute.

Artificial Intelligence

UPS has launched a beta version of a chatbot, an artificial intelligence-enabled platform that mimics human conversation to help users easily find UPS’ locations, get shipping rates and track packages. Elements of artificial intelligence are becoming a bigger part of various UPS technologies. For example, our new virtual assistant on uses natural language understanding to help customers track packages. The assistant becomes skilled at its tasks as more people ask it questions.

Drone Delivery

Our focus is on real-world applications that benefit our customers. Drones offer a great solution to deliver to hard-to-reach locations in urgent situations where other modes of transportation are not readily available. Innovation through automation and robotics has long been a focus for the world’s largest package delivery company. In fact, UPS has been testing drones in warehouses to check high storage racks to confirm stock or available space. We’re also exploring the use of drones to deliver humanitarian aid in hard-to-reach parts of the world.

UPS Access points

UPS Access Point locations are convenient places—such as The UPS Store®, neighborhood grocery stores, or other local businesses— that offer easy package drop-off and pickup. Our technology links Access Points into our network with information entered through UPS Mobile, My Choice and ORION software used by our drivers.

With over 8,100 UPS Access Point locations in the U.S., UPS now offers approximately 67 percent of consumers an alternative to home delivery within 3 miles of their residence. Our network of interconnected apps gives our customer maximum visibility and control over where and when they receive their packages.

UPS My Choice

UPS My Choice Members and Premium Members, receive delivery alerts for all eligible home deliveries. For those times when customers won't be home to greet their UPS driver, they can reschedule, redirect, or have their packages delivered The UPS Store® or to a UPS Access Point location.

Our technology allows for changes made on deliveries to be quick and convenient. Nearly 24 million U.S. consumers already use My Choice to plan their deliveries.

UPS Mobile

The UPS Mobile app allows users to track, ship, get a quote, or find a location. It is a one-stop app for any information a customer might need on their delivery. With a simple yet robust interface and My Choice integration, it serves as a convenient way to get the information they need, whenever or wherever they may need it. UPS Mobile is has been developed for both iOS and Android platforms.

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From cloud technology to network planning tools, telematics to encryption, we’re empowering our IT team with the latest tools to serve customers and drive our organization forward.

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No matter where you start at UPS, you’ll be encouraged to learn new skills and follow your interests. Find out more about how you can grow through in-house training, our online learning center, or education assistance for accredited degree programs.

Learn More about UPS training

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We offer summer internships to students in a wide variety of degree programs. Discover mentoring and learning opportunities that will put your career on the right track. And you can even extend your summer internship into a year-round co-op experience or a full-time role. Find out more about our opportunities for students and recent grads.

Learn More about opportunities for Students and Graduates

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Learn more about our locations to see where you can make tech breakthroughs.

Learn More about UPS locations

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See how UPSers are doing more–including innovating in the skies to deliver lifesaving medicines.

Get More From Your Benefits

  • Competitive pay

  • Medical, dental, vision, and more

  • Teleworking opportunities

  • Career growth & mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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Senior Software Quality Engineer

  • Alpharetta, Georgia
Apply Now

Senior Software Quality Engineer

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

About Quality Assurance at UPS Technology:
Our Quality Assurance (QA) team provides world-class automation and quality improvement. They rise to the challenge of testing multiple unique releases, impacting UPSers and customers alike. Our QA teams find and remove any glitches that could jeopardize our integrity. On our QA team, you’ll be at the forefront of keeping our software sailing ahead smoothly.

About this role:

This position is with the iShip, Inc subsidiary in Bellevue WA, having a small tech company feel within the large UPS IT community.  Close team of technology professionals working on projects critical to the success of The UPS Store and other UPS operations.  Prefer on-site, but open to remote work for those residing outside the Seattle area.

The Senior Software Quality Engineer provides mentorship and expertise in technologies and processes for Information Technology (I.T.) Quality Assurance (QA). He/She maintains an awareness of emerging technologies to ensure a competitive advantage.  This position automates test scenarios and expected outcomes. He/She provides expertise for UPS key business functions and supporting technologies. This position applies a comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies and working knowledge in planning, designing, and conducting QA reviews and inspections. He/She conducts comprehensive testing and risk-based assessments of the testing objects. This position uses source documentation as input and contributes to the planning and implementation of testing activities.

The Senior Software Quality Engineer will also be responsible for performance testing, which includes test design (gathering input from build cells on requirements (where/how to inject traffic & gather results, monitoring, required throughput, SLAs) and design performance test scripts (exact steps, inputs / outputs, test data / files, expected results), test execution (.scheduling and executing the defined Performance Test Script, troubleshooting any issue, setting up calls to resolve issues in timely manner and analyzing results and reports status.

In addition he/she will be responsible for defect management which includes key entry, report defect status, follow up and sets up calls if needed and defect retest.  Finally he/she will be responsible for project management which involves creating schedules of upcoming work and help provide input on prioritizing tasks, helping to onboard new resource as well as ensuring knowledge is transferred to new resource if turnover occurs and helping to manage resources to ensure tasks are assigned, progress occurring, issues resolved in timely manner and statuses are provided.

The Senior Software Quality Engineer leads testing components of large and complex projects, assigns tasks, provides direction to resources, and reports progress to project stakeholders. He/She creates and selects tools and methodologies for review and approval by management.

The Senior Software Quality Engineer will need to have knowledge and experience in the following tasks: regression testing, test execution (Manual & Automated), analyzing changes in release and works with build cell to determine impact.  He/She will be required to define the Test Plan for required test scenarios scripts, execute the defined test scripts (Manual & Automated), and analyze Results & Report Status and Test Design.  He/She will also gather input from build cells & business rep on additional test scenarios (updates/gaps in existing scenarios, new functionality, and new apps), document detailed test scripts (exact steps, test data / files, expected results), convert existing manual scripts to fully automated test scripts (no user intervention) or create new automated test scripts. And work with build cell / business reps on required knowledge transfer for new functionality or new apps added to regression scope.

Minimum Qualifications:

  • Experience working with automation tool Selenium - 2+ year.
  • Experience working with automation tool cucumber/Gherkin - 1+ year
  • Experience working with automation tool JMeter – good to have
  • Experience testing API - 3+ years
  • Experience automating end to end tests spanning the whole system from front end to backend/database 2+ years.
  • Strong experience implementing QA process and methodologies
  • Experience on Agile Methodologies
  • Experience on writing test scenarios and test scripts on user stories
  • Analyze and document defects and work with development team for defect resolution.
  • Familiarity with SQL Language, JMeter and Vulnerability/Threat Analysis
  • Excellent written and verbal communication skills
  • Bachelor's degree in Computer Science or related discipline or the equivalent in education and work experience

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Apply Now

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