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Senior Information Architect

Morris Road Location Primary Location: ALPHARETTA, GA - United States Facility Morris Road Location Job ID 210516 Zip Code 30005
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The Senior Information Architect Supervisor leads the creation of a logical and easily navigable user experience, including user interfaces, navigational rules, information organization, site maps, and planning as it relates to the customer’s experience on ups.com. He/She uses industry standard design methodologies, usability study analytics, and website heuristics to design interactive web application interfaces for ups.com. This position supervises others within the department.

He/She will conduct research on current web design and user experience best practices to facilitate process improvements within the user experience team as well as collaborate with the cross-functional teams to update the user design standards and develop new technology prototypes. The Senior Information Architect Supervisor will serve as the Interaction Design subject matter expert (SME) for cross-functional teams to provide a consistent user experience across all of ups.com. He/She will discuss potential impacts with business sponsors to assess business needs and strategic goals in addition to providing resource estimates for the Information Architect role to cross-functional team to confirm support of project initiatives.

Responsibilities and Duties

  • Partners with Customer Technology and Marketing sponsors to transform new product or application improvement ideas into project definition documents supported by marketing and usability research
  • Designs annotated wireframes, screen flows, and interaction concepts to provide user experience, business-initiated design changes to the application team for functional development
  • Presents wireframe mockups and prototypes for team review (e.g., project sponsors, application architects, business analysts, etc.) to ensure comprehension and agreement of changes prior to functional requirements development
  • Persuades cross-functional team, using usability research evidence and user experience guidelines, to incorporate long-range user interface design goals into ups.com design strategy
  • Attends requirements meetings to understand business needs, use cases, project objectives, and project scope. Provides user experience feedback to cross-functional teams to support the creation of new application functionality and expected design impacts
  • Reviews and approves business and functional requirements documentation to represent Social and Digital Communications acceptance of documented design details and resolutions
  • Determines the need for usability research based on project definition documents or business requirements to facilitate usability test execution tasks (e.g., screener questionnaires, test scenarios, data analysis requirements, etc.)
  • Moderates usability testing sessions to collect customer interaction data
  • Analyzes customer interaction data to develop optimal user experience reports that support customer and business needs
  • Presents report analyses to cross-functional teams to incorporate overall strategic user experience standards into ups.com

Knowledge and Skills

  • Conducts Research: Uses the research problem to guide relevant data gathering and benchmarking; develops a working knowledge of literature related to the research problem; minimizes personal biases that may impact the research process or outcomes; gathers data that represent all sides of the business case
  • Technical Writing: Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents
  • Technology Knowledge: Leverages technological knowledge to achieve business objectives; resolves technological issues impeding work; adapts technological information, facts, or data to varying situations or groups; recommends changes to technological approach based upon knowledge of trends and best practices
  • Master's Degree (or internationally comparable degree) in related field - Preferred
  • Experience delivering presentations to senior management to provide information on the strategic vision (e.g., new technology concepts, supported research data, potential project ideas, etc.) - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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