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Senior Content Mgt Supervisor

Morris Road Location Primary Location: ALPHARETTA, GA - United States Facility Morris Road Location Job ID 218478 Zip Code 30005
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The Senior Content Management Supervisor optimizes the capabilities of the ups.com Content Management System (CMS), HP TeamSite. He/She is responsible for overseeing ups.com content deployment, providing CMS and website environment support to users, and acting as the product expert to develop the CMS. This position may supervise Content Maintenance Specialists. If you're looking for an exciting and challenging career opportunity to demonstrate your talent, we want to hear from you!

Responsibilities and Duties

  • Oversees Content Deployment
    • Develops and manages content deployment schedules to ensure project timelines are followed
    • Represents ups.com Digital Experience in deployment planning meetings with Maryland Internet Group to determine an agreed upon deployment schedule
    • Troubleshoots problems with deployment of UPS.com content elements from CMS to ensure successful deployment of ups.com content
    • Develops new deployment strategies to increase efficiency and self-sufficiency of the ups.com content deployment process
    • Recognizes opportunities across content publishing groups and collaborates with stakeholders to consolidate and synchronize content deployments
    • Assists deployment teams in solving environmental problems to limit impacts to customers using the CMS and ups.com
  • Provides CMS Support
    • Provides solutions to Content Developers to resolve user problems
    • Researches and interprets results of troubleshooting to determine root cause of system issues
    • Reports and prioritizes system defects and validates fixes to ensure timely resolution
    • Communicates defect resolution status and system issues with affected parties to keep them informed and aware of necessary plan adjustments
    • Provides leadership of CMS user support to ensure CMS users experience minimal issues 
    • Develops and maintains documentation to support CMS training and education of existing and new features
  • Optimizes CMS Capabilities
    • Researches industry trends to understand opportunities for optimization of the CMS
    • Develops deep understanding of ups.com content needs and the CMS structure to guide optimization projects
    • Develops project definition documents and user stories to capture sponsor requirements. and articulate CMS development needs to the development teams
    • Develops cost/benefit models to justify CMS improvements and prioritize CMS backlog
    • Writes position statements to explain the need for new techniques and gain cross-functional support
    • Acts as a liaison between CMS editorial users and development teams to guide CMS development projects
    • Tests and validates enhancements to ensure business approval
    • Participates in working sessions, stakeholder reviews, and backlog refinement sessions to guide CMS development projects
    • Develops Agile project management plans and coordinates needed resources to support CMS projects including development and deployment
    • Supports advanced CMS enhancements including implementation of targeting functionality
  • Implements technical SEO enhancements
    • Coordinates with Search Engine Optimization leads to develop CMS and other site solutions to optimize ups.com for organic search
    • Tests and validates SEO enhancements and ensures project meet sponsor requirements and timelines
    • Serves on the ups.com Search Working Committee to inform internal search functionality and implementation
    • Generates, downloads and deploys the ups.com XML Sitemap for external SEO

Knowledge and Skills

  • 3-5 years' managing a content management system, or similar technologies using Agile project management processes  
  • Experience using TFS, Jira, or a similar project reporting and tracking tool
  • Bachelor’s Degree in Communications, Marketing, Business, Computer Science or related field - Preferred
  • Experience with HP TeamSite CMS - Preferred
  • Experience implementing technical SEO enhancements - Preferred
  • Experience working cross-functionally with off-shore resources and vendors - Preferred
  • Experience with developing website content - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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