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Future you makes technology do the impossible.

IT Project Manager

  • Alpharetta, Georgia
  • Facility: Morris Road Location
  • Job ID: 262015
  • Zip Code: 30005
  • Street Address: 12380 MORRIS ROAD

Future
You
snapshot

  • Diverse experiences as part of a global team
  • Work with the latest technology
  • Massive scale of projects
  • Unlimited opportunities to grow

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Future you has the resources to innovate

With our commitment to making a significant investment in technology initiatives each year, the scale of technology at UPS allows Future You to dream big and realize bigger.

Orion

Today, ORION can solve an individual route in seconds and is constantly running in the background evaluating routes before drivers can even leave the facility. This level of route evaluation conducted through the ORION program requires extensive hardware and architectural provisions. Running on a bank of servers in Mahwah, New Jersey, ORION is constantly evaluating the best way for a route to run based on real-time information. While most of America is sleeping, ORION is solving tens of thousands of route optimizations per minute.

Artificial Intelligence

UPS has launched a beta version of a chatbot, an artificial intelligence-enabled platform that mimics human conversation to help users easily find UPS’ locations, get shipping rates and track packages. Elements of artificial intelligence are becoming a bigger part of various UPS technologies. For example, our new virtual assistant on UPS.com uses natural language understanding to help customers track packages. The assistant becomes skilled at its tasks as more people ask it questions.

Drone Delivery

Our focus is on real-world applications that benefit our customers. Drones offer a great solution to deliver to hard-to-reach locations in urgent situations where other modes of transportation are not readily available. Innovation through automation and robotics has long been a focus for the world’s largest package delivery company. In fact, UPS has been testing drones in warehouses to check high storage racks to confirm stock or available space. We’re also exploring the use of drones to deliver humanitarian aid in hard-to-reach parts of the world.

UPS Access points

UPS Access Point locations are convenient places—such as The UPS Store®, neighborhood grocery stores, or other local businesses— that offer easy package drop-off and pickup. Our technology links Access Points into our network with information entered through UPS Mobile, My Choice and ORION software used by our drivers.

With over 8,100 UPS Access Point locations in the U.S., UPS now offers approximately 67 percent of consumers an alternative to home delivery within 3 miles of their residence. Our network of interconnected apps gives our customer maximum visibility and control over where and when they receive their packages.

UPS My Choice

UPS My Choice Members and Premium Members, receive delivery alerts for all eligible home deliveries. For those times when customers won't be home to greet their UPS driver, they can reschedule, redirect, or have their packages delivered The UPS Store® or to a UPS Access Point location.

Our technology allows for changes made on deliveries to be quick and convenient. Nearly 24 million U.S. consumers already use My Choice to plan their deliveries.

UPS Mobile

The UPS Mobile app allows users to track, ship, get a quote, or find a location. It is a one-stop app for any information a customer might need on their delivery. With a simple yet robust interface and My Choice integration, it serves as a convenient way to get the information they need, whenever or wherever they may need it. UPS Mobile is has been developed for both iOS and Android platforms.

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FUTURE YOU HAS EVERYTHING YOU NEED TO SUCCEED

From cloud technology to network planning tools, telematics to encryption, we’re empowering our IT team with the latest tools to serve customers and drive our organization forward.

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THERE’S NO STOPPING FUTURE YOU

No matter where you start at UPS, you’ll be encouraged to learn new skills and follow your interests. Find out more about how Future You can grow through in-house training, our online learning center, or education assistance for accredited degree programs.

Learn More about UPS training

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STUDENTS & GRADS

We offer summer internships to students in a wide variety of degree programs. Discover mentoring and learning opportunities that will put your career on the right track. And Future You can even extend your summer internship into a year-round co-op experience or a full-time role. Find out more about our opportunities for students and recent grads.

Learn More about opportunities for Students and Graduates

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LOCATIONS

Learn more about our locations to see where Future You can make tech breakthroughs.

Learn More about UPS locations

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FUTURE YOU GOES ABOVE AND BEYOND

See how UPSers are doing more–including innovating in the skies to deliver lifesaving medicines.

Future You gets more

  • Competitive pay

  • Medical, dental, vision, and more

  • Teleworking opportunities

  • Career growth & mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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IT Project Manager

  • Alpharetta, Georgia
Apply Now

Senior Project Coordination Analyst

Are you looking to launch your Information Technology career?  If so, then UPS is the place for you!

Once known as a trucking company, UPS is now recognized as a technology company with trucks and is poised for success.  Spending more than $1 billion a year on information technology, UPS provides its customers unparalleled capability in tracking and distribution intelligence.  This technological infrastructure also enables UPS to provide fully integrated Web-enabled, business-to-business solutions.

UPS Information Services, a leader in information technology, is currently seeking career-minded individuals to join our team.  If you are highly motivated with a degree in Computer Science or related discipline, then UPS is a great place for you to advance your career.

Job Description:

The Senior Project Coordination Analyst plans, organizes, coordinates, and tracks activities to develop, deploy, and upgrade software and hardware. He/She troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for preventing recurrences. This position coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines.

About this role:

Provides System Support

  • Coordinates the installation and removal of hardware and software to comply with user requests.
  • Initiates actions to ensure targets comply with established safety and quality procedures.
  • Coordinates hardware and software tests and corrects malfunctions to ensure effective operations.
  • Documents details of hardware and software installations and removals to comply with established procedures.

Resolves and Documents Project Specific Issues

  • Ensures issues and requests are handled effectively to conform to procedures.
  • Reviews issues' documentation to verify utilization of appropriate forms.
  • Provides users with support to resolve issues and to minimize downtime.
  • Analyzes problems to initiate actions for effectively resolving project issues.

Coordinates Product Deployment

  • Collaborates with subordinates to clarify product planning and design and to coordinate deployments.
  • Evaluates products to determine risk factors.
  • Acts as a field and I.T. partner liaison to communicate progress on release scheduling.
  • Conducts post-release reviews to verify accuracy.

Minimum Qualifications:

  • Intermediate or advance working knowledge of a Warehouse Management System.
  • Experience in Project Management (Functional & Technical) with Warehouse Management Systems skills.
  • Excellent communication skills.  
  • Intermediate- Level Proficiency with Sprint Planning, MS Visio, Requirements Elicitation 
  • Advanced- Level Proficiency with Microsoft excel, requirements management

Preferred Qualifications:

  • Candidate must demonstrate a detailed understanding of supply chain concepts and make recommendations for changes to solve supply chain problems.
  • Aptitude to grasp the complexity of UPS Supply Chain technology capabilities.
  • Must have strategic thinking and creative problem solving skills.
  • Outstanding communication and confident decision making skills.
  • Have the ability to collaborate with large groups of stakeholders, manage tasks across multiple business groups and teams.
  • Be comfortable working directly with executive and director-level stakeholders.
  • Resilient and focused on driving success.
  • Experience leading projects with a strict deadline is beneficial.
  • Bachelor's degree and/or Master's degree in Computer Science or Project Management  or equivalent

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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