Air Freight Clerk- Freight Forwarding, EgyptPrimary Location: Alexandria City, Cairo - EG Job ID 055501
He/She will be will be responsible for the planning and execution of airfreight shipments with specific focus on administration, excellent customer service, management of files from inception to closure, monitoring flight arrivals including the forwarding and clearing of cargo.
Receiving new orders place by clients and forwarding orders to the relevant overseas office and monitor accordingly.
Obtaining shipment readiness details and planned schedule details from origin offices.
Following up and confirm that schedule details are unchanged.
Following up with the client or the company overseas office and obtain the following documentation in order to process customs clearance:
*Commercial invoice / Packing list
*MAWB / HBL
*Completed and Signed clearing instruction
*Any certificates required e.g. certificate of origin, state veterinary; EUR1 etc.
Ensure that customs clearance are processed on time by sending / uploading all necessary documents on the customs systems.
Processing and submission of documents for handover clients to 3rd party brokerage agents.
Arranging delivery of cargo and following up with transporters for PODs
Understanding charges and completing invoicing upon customs clearance, prior to delivery
- Match the DQ Key Performance Indicators for milestones, invoicing and accuracy as per company standard
Qualifications and Job Specification KPI:-
Matric Certificate is essential and any post-matric industry qualification will be an advantage.
Minimum of 3 to 5 years of practical experience in airfreight operations with a freight forwarder.
Demonstrate understanding of operational legislation and processes e.g. Incoterms, Airway bills, Customs clearing, Duties and VAT, etc.
A good command of the English language (both written and spoken) is essential for this role.
Proven ability to prioritize tasks and work under pressure.
Demonstrated ability to build and retain excellent client relationships.
Meticulous attention to detail.
Driven to provide customer service excellence and deal with customer queries effectively
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