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Frequently Asked Questions
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Making UPS Accessible
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UPS job postings include information about the minimum qualifications for the job. For many of our jobs, you will also notice a reference to the UPS appearance guidelines and a company-provided uniform. The uniform and appearance guidelines are critical components of the UPS brand that set our employees apart from the competition. However, UPS has established a Religious Accommodation process to ensure prompt and consistent handling of requests for religious accommodation. Applicants and employees may request an exception or change to, or a reasonable accommodation of, any condition of employment including the UPS uniform and appearance guidelines because of a sincerely held religious belief or practice. If you feel that you are unable to meet the requirements of the position due to a sincerely held religious belief, please inform the interviewer and ask to complete UPS's Religious Accommodation Request Form.
UPS will consider all requests for lawful religious accommodations to a work rule, policy or job requirement. Religious accommodations may include, but are not limited to, variances to the UPS Uniform and Personal Appearance Guidelines, prayer breaks, and leaves for religious holidays or observances. UPS may deny any accommodation that creates an undue hardship, compromises workplace safety, decreases workplace efficiency, impacts the rights of other employees, or requires other employees to do more than their share of work.
Applicants do not have access to UPSers.com and therefore need to inform the H.R. Representative involved in the hiring process of any religious conflict with a UPS work rule, policy, or job requirement. H.R. Representatives who are informed of an interest in a religious accommodation should provide applicants with a hard copy Religious Accommodation Request Form. The hard copy Applicant Request Form is available to H.R. Representatives on UPSers.com in the H.R. Policies section of myHR. For applicants requesting an accommodation to the UPS Uniform and Personal Appearance Guidelines, a contingent job offer should be extended before providing the Request Form; but for applicants requesting a non-Appearance Guideline accommodation (e.g., Sabbath hours or days off, prayer time, etc.), a job offer should be extended only after providing the Request Form and a decision has been made to grant the requested accommodation. Applicants are responsible for completing the Request Form and returning it to the H.R. Representative. The H.R. Representative should add his or her name and contact information to the Request Form that is received from the applicant and then provide a copy of the completed Request Form to the applicant. The H.R. Representative should then forward the completed Request Form to their local H.R. Management Team for processing.
Yes, applicants may also initiate the Religious Accommodation Process verbally or via e-mail to the H.R. Representative responsible for their hiring. Applicants who inform the H.R. Representative of an interest in a religious accommodation should be provided with a hard copy Religious Accommodation Request Form by the H.R. Representative involved in the hiring process.
Applicants do not have to specifically ask for a "religious accommodation" to start the Religious Accommodation Process, but they need to make UPS aware of some religious-based reason for the conflict with a work rule or job requirement.
Applicants do not have to specifically ask for a "religious accommodation" to start the Religious Accommodation Process, but they need to make UPS aware of some religious-based reason for the conflict with a work rule or job requirement.
All individuals requesting a religious accommodation will be asked to provide certain information on the Request Form to help UPS evaluate the request, including but not limited to, their current job (or the job to which they are applying), work location, the work rule or job requirement for which they are seeking an accommodation, their religion, the religious belief or practice that conflicts with the work rule or job requirement, what accommodation is being requested, and the e-mail address at which they can be reached. In responding to questions on the Request Form, individuals are encouraged to be as specific and complete as possible, especially when identifying the religion and the belief or practice that they believe conflicts with a UPS work rule or requirement.
Individuals may be asked (where permitted by law) to provide additional information by the UPS Religious Accommodation Coordinator for the business in which they work (or are seeking to work) or their local H.R. Representative (or the H.R. Representative involved in the hiring process for applicants) if UPS has reason to doubt that the need for accommodation is religious in nature or sincerely held. Additional information may include, but not be limited to, information from a religion’s website, a letter from a religious leader, text from a book, scripture, or brochure regarding a religious practice, or a written notice or calendar from a religious institution.
Individuals may be asked (where permitted by law) to provide additional information by the UPS Religious Accommodation Coordinator for the business in which they work (or are seeking to work) or their local H.R. Representative (or the H.R. Representative involved in the hiring process for applicants) if UPS has reason to doubt that the need for accommodation is religious in nature or sincerely held. Additional information may include, but not be limited to, information from a religion’s website, a letter from a religious leader, text from a book, scripture, or brochure regarding a religious practice, or a written notice or calendar from a religious institution.
Generally, no. Employees and applicants who request an accommodation to the UPS Uniform and Personal Appearance Guidelines will be granted a conditional approval of their request, unless the requested accommodation would create a safety risk or undue hardship, or would require wearing hair or displaying symbols that are perceived as discriminatory or hateful (e.g., gang symbols, hate symbols, etc.). The conditional approval is communicated to the employee or applicant by the H.R. Representative. If individuals are granted conditional approval, they will not be asked or required to cut or shave their hair or beards while the request is pending.
Generally, individuals are free to trim and shape their hair in any manner, but it that is consistent with their religious beliefs, provided it is not perceived as discriminatory or hateful (e.g., gang symbols, hate symbols, etc.) and does not present a safety concern or an undue hardship on the Company. Religious accommodations do not require beards to be ¼ inch in length or hair to be worn above the collar. Individuals with religious accommodations for hair length will not be required to cover their hair under wraps or other headwear unless necessary for safety reasons.
It depends on the type of religious accommodation being requested. For requests seeking an accommodation to the UPS Uniform and Personal Appearance Guidelines, and where conditional approval is granted, any testing, training, or other job assessments will proceed at the same time the request is being processed. In other words, the testing and training will not be delayed while the request is pending. As explained above, conditional approval of Appearance Guideline-related requests will be granted unless the accommodation would create a safety concern or undue hardship. For all other religious accommodation requests, a final determination of the request should be made before any testing, training, or job assessments are permitted. This rule applies to employees and applicants.
Conditional approval is granted to employees and applicants who request an accommodation to the UPS Uniform and Personal Appearance Guidelines, if the accommodation would not create a safety risk or undue hardship, or be perceived as discriminatory or hateful. Conditional approval means employees and applicants will not be asked or required to cut or trim their hair or beards while waiting for a final determination of the request. Conditional approval also means that any testing or training required for hire, transfer, or promotion will not be delayed while waiting for a final determination of the request. Conditional approval is communicated to the employee or applicant by the H.R. Representative. Conditional approval is not available to employees or applicants seeking an accommodation related to any work rule or requirement other than the UPS Uniform and Personal Appearance Guidelines.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.